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Returns & Exchanges
If you are not 100% satisfied with your purchase, you can return your items within 30 days of delivery in their original packaging.
1
Initiate Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
2
Pack Securely
Place the item in its original Baseus packaging with all included manuals and accessories to ensure a full refund.
3
Ship Item
Affix the provided shipping label and drop the package off at any authorized carrier location.
4
Receive Refund
Once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing